Enabling career success for everyone, through high quality learning.

• Program Manager

  This role sits in the Program Office which is a part of the international delivery operations team - the team responsible for handling of end-to-end journey of the learners. 

  A program manager owns the entire life cycle of a cohort of learners, from the enrolment to the completion of the program journey. Learners are working professionals from across the globe, aspiring to upskill in new age / digital competencies, like data analytics, data science, artificial intelligence et. al. 

  In this role of a Program Manager, one has to, 

  • Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner
  • Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalised experience 
  • Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al.
  • Monitor, diagnose and drive interventions around participants’ performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes.
  • Contribute to organisation building by identification, development and implementation of processes for efficient and effective program management
  We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process.
  

  • Excellent oral and written communication skills
  • Ability to hold meaningful conversations with senior professionals
  • Problem-solving - good aptitude and the ability to identify problem areas and proactively provide solutions
  • Ability to learn fast and work in a fast-paced environment
  • Prior experience in handling international clients/customers would be an advantage
  • Excellent work ethic - those who work for a reason and not just to check boxes - those who are inspired by the vision of impacting the world through education

  Work Shift: 4 PM to 1 AM (US Shift)
  

  Gurgaon

  Bangalore

• Learning Consultant (Inside Sales Specialist)

  • Driving inquiries & admissions for the online/blended learning programs offered for the Domestic/International Market
  • Looking after the entire sales life cycle: starting from engaging with the large volume of well qualified leads till the final conversion i.e. enrolment in the program
  • Counseling experienced professionals via call or email on which course will be useful to their career progression and suggest the best options
  • Updating and maintaining MIS reports.

  • Minimum 0-2 years of work experience, a large part of which should be in BPOs, counseling, or sales (Travel, BFSI, EdTech, FinTech)
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office - especially in Excel
  • A passion for growing emerging brands.

  Bangalore

  Gurgaon

• Community Manager

  In this role, you'll lead the Guru Ops team, which is building, managing, and setting up our partner community of industry experts for success. You will:

  
  

  • Create and maintain a healthy pool of Gurus (Industry Experts) with a strong pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers
  • Scout and identify the SMEs in varied technology stacks (Java, React, Python, Angular, JS, cybersecurity, etc)
  • Engage with prospects as a Great Learning ambassador and brief them on engagement opportunities 
  • Assess prospects on the ability to deliver a Great Learning experience as per the quality standards of Great Learning 
  • Lead end-to-end on boarding and training process for all new mentors
  • Orient new mentors, prepare them, and deliver ongoing feedback & training to ensure they continue to deliver a Great Learning experience
  • Collaborate with Program Operations team to ensure all the new mentors are set up for success from the first session itself through rigorous preparation, planning, and assignment of mentors to the right set of learners
  • Lead the processes around assessment grading and evaluation for various programs and ensure timely and high-quality delivery of feedback
  • Forge meaningful relationships with mentors & gurus to ensure they have a great experience and are set up for long-term association with Great Learning
  • Contribute towards transforming the Guru life cycle management activities to create rich and meaningful experiences for all our Gurus like podcasts, webinars, discussions, competitions, etc.
  • Collaborate with a variety of stakeholders across teams around process planning, system design, and execution of various solutions/initiatives to enable long-term success in mentor/guru management
  • Minimum 2 years of work experience
  • Excellent problem solving skills - good aptitude and stakeholder management skills
  • Quick learning - ability to learn business & processes
  • Excellent oral and written communication skills
  • Ability to hold meaningful conversations with senior professionals

  Gurgaon

  Bangalore

• Senior Program Manager

  • Oversee Learning Delivery Operations: Manage the end-to-end delivery operations for one or more programs, ensuring accountability and quality in all learning delivery processes.
  • Lead Program Managers: Supervise a team of Program Managers responsible for managing the end-to-end learning lifecycle of their respective learner cohorts.
  • Drive Process Excellence: Implement and maintain high compliance and standardized best practices across all team members and program cohorts to ensure high-quality learning experience.
  • Stakeholder Management: Collaborate with various internal and external stakeholders, coordinating across functions and teams to ensure the smooth operation of delivery processes.
  • Reporting and Analysis: Oversee all ongoing and strategic reporting and analysis activities to monitor and manage key performance metrics for delivery operations.
  • Promote Continuous Improvement and Team Well-being: Foster a culture of continuous improvement and professional development by prioritizing the well-being of team members, monitoring their performance, providing targeted training, and aligning the team’s vision with the organization's goals.
  • Drive Organizational Innovation: Contribute to organizational development through innovative and strategic initiatives.
  We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process.

  
  

  • Proven team/people management skills
  • Ability to engage with senior professionals and manage complex stakeholder relationships
  • Excellent oral and written communication skills
  • Ability to hold meaningful conversations with senior professionals
  • Problem solving - good aptitude and the ability to identify problem areas and proactively provide solutions
  • Ability to learn fast and work in a fast-paced environment
  • Excellent work ethic - those who work for a reason and not just to check boxes - those are inspired by the vision of impacting the world through education
  • Preference would be given to those who have one or more of the following

  1. Experience in handling international clients / customers / audience
  2. Experience in education industry
  3. Experience of working in startup environment

  Experience - Experience - 4-8 years
  

  Gurgaon

  Bangalore

• SME - Mern Stack

  We are looking for a talented and enthusiastic Software Engineer to join our Academic Operations team, where you’ll play a dual role in both development and education. As a Software Engineer, you’ll not only design and develop high-quality projects using the MERN stack, TypeScript, Next.js, and AWS but also deliver engaging sessions to international learners, helping them build strong technical skills. If you’re passionate about coding and enjoy teaching, this role offers a unique opportunity to do both.

  Responsibilities:

  1 Project Development:

  • Develop and maintain interactive web applications using the MERN stack (MongoDB, Express.js, React, Node.js) and TypeScript.
  • Leverage Next.js for server-side rendering and AWS Cloud services for deployment and scalability.
  • Design hands-on coding projects for students that reflect real-world scenarios and reinforce key technical concepts.

  2 Mentorship & Delivery:

  • Deliver high-quality, engaging sessions for international learners, covering technical concepts, project-building, and best practices.
  • Assist learners in debugging and optimizing their code, offering support in a constructive and student-friendly manner.
  • Create content decks, assignments, and quizzes aligned with the curriculum.

  3 Collaboration & Best Practices:

  • Conduct code reviews and ensure alignment with industry best practices.
  • Provide feedback on curriculum improvements based on session outcomes and learner feedback.

  Key Responsibilities:

  • Provide daily support to learners via support tickets and one-on-one sessions as needed.
  • Conduct MLS and Office Hour sessions for doubt-solving, revisions, and project implementation support.
  • Carry out learner evaluations periodically.
  • Connect with international mentors for briefing sessions.
  • Assist with content development and ensure content remains up to date.
  • Develop new projects and update existing ones to maintain high learner satisfaction.
  • Regularly review the curriculum to ensure alignment with industry standards.
  • Apply cloud-specific knowledge to build cloud pipelines and project deployments.
  • Build strategies to improve the overall course and learner experience.

  Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
  • 2+ years of experience as a Software Engineer with a strong command of the MERN stack.
  • Strong analytical and problem solving skills.
  • Working knowledge of AWS Cloud services for application deployment and scaling.
  • Strong communication skills, with an ability to explain complex topics clearly and concisely to learners of varying skill levels.
  • Eager to learn new stacks and develop projects, with an upskilling mindset and a proactive approach to staying current with technology.
  • Team player, collaborative, and always striving to improve.

  Nice to Have:

  • Prior experience in teaching, mentoring, or public speaking, ideally in a technical domain.
  • Proficiency in TypeScript and Next.js with hands-on experience in building scalable applications.
  • Knowledge of React Native for mobile application development.
  • Familiarity with Angular is a complementary skill.
  • A passion for educational technology and a commitment to helping learners succeed.

  Why Join Us?

  • Contribute to a dynamic environment that’s shaping the future of tech education globally.
  • Balance your passion for development with your love for teaching.

  If you enjoy building projects, are excited about sharing your expertise with learners worldwide, and thrive in a fast-paced, collaborative environment, we’d love to have you on our team!

  Bangalore

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If you're interested in some other role, send us an email on info@mygreatlearning.com