Community Manager

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Job Description

In this role, you'll lead the Guru Ops team, which is building, managing, and setting up our partner community of industry experts for success. You will:

  • Create and maintain a healthy pool of Gurus (Industry Experts) with a strong pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers
  • Scout and identify the SMEs in varied technology stacks (Java, React, Python, Angular, JS, cybersecurity, etc)
  • Engage with prospects as a Great Learning ambassador and brief them on engagement opportunities 
  • Assess prospects on the ability to deliver a Great Learning experience as per the quality standards of Great Learning 
  • Lead end-to-end on boarding and training process for all new mentors
  • Orient new mentors, prepare them, and deliver ongoing feedback & training to ensure they continue to deliver a Great Learning experience
  • Collaborate with Program Operations team to ensure all the new mentors are set up for success from the first session itself through rigorous preparation, planning, and assignment of mentors to the right set of learners
  • Lead the processes around assessment grading and evaluation for various programs and ensure timely and high-quality delivery of feedback
  • Forge meaningful relationships with mentors & gurus to ensure they have a great experience and are set up for long-term association with Great Learning
  • Contribute towards transforming the Guru life cycle management activities to create rich and meaningful experiences for all our Gurus like podcasts, webinars, discussions, competitions, etc.
  • Collaborate with a variety of stakeholders across teams around process planning, system design, and execution of various solutions/initiatives to enable long-term success in mentor/guru management

Qualifications

  • Minimum 2 years of work experience
  • Excellent problem solving skills - good aptitude and stakeholder management skills
  • Quick learning - ability to learn business & processes
  • Excellent oral and written communication skills
  • Ability to hold meaningful conversations with senior professionals