Demystifying Customer Experience

Take your customer experience to the next level with this Demystifying Customer Experience Course.

4.52
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Ratings

Beginner

Level

1.5 Hrs

Learning hours

3.9K+

Learners

Earn a certificate of completion

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Demystifying Customer Experience

1.5 Learning Hours . Beginner

Skills you’ll Learn

About this course

This course will demystify the customer experience and shall help learners embed the CX mindset while driving data/automation transformations. This will enable one to understand the critical elements of CX, which they must follow to excel in their professional journey as data/digital professionals. The course will be divided into three blocks: Transition from CSAT to CX, Data / AI / ML double-edged sword for the CX, and the secret CX ingredient for one's success as a professional.

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Course Outline

Introduction to Business Process Management Course

Let’s get familiar with the agenda of this Business Process Management(BPM) course.

Customer Satisfaction to Customer Experience
Data in Customer Experience
How to use this data?
Why does transformation fail?
CX key ingredients
Data and digital interviews
Tips to ace your interview

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4.52
Course Rating
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Ratings & Reviews of this Course

Reviewer Profile

5.0

A Very Concise and Detailed Course with a Great Instructor
A concise and detailed course with a great instructor provides the right balance of brevity and thoroughness. It is focused, yet comprehensive, taught by an engaging and knowledgeable instructor who can clearly communicate complex topics while supporting students every step of the way.

Earn a certificate of completion

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Get free course content

blue-tick

Learn at your own pace

blue-tick

Master in-demand skills & tools

blue-tick

Test your skills with quizzes

Demystifying Customer Experience

1.5 Learning Hours . Beginner

Frequently Asked Questions

Will I get a certificate after completing this Demystifying Customer Experience free course?

Yes, you will get a certificate of completion for Demystifying Customer Experience after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.

How much does this Demystifying Customer Experience course cost?

It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Demystifying Customer Experience can get started with this course.

Is there any limit on how many times I can take this free course?

Once you enroll in the Demystifying Customer Experience course, you have lifetime access to it. So, you can log in anytime and learn it for free online.

Can I sign up for multiple courses from Great Learning Academy at the same time?

Yes, you can enroll in as many courses as you want from Great Learning Academy. There is no limit to the number of courses you can enroll in at once, but since the courses offered by Great Learning Academy are free, we suggest you learn one by one to get the best out of the subject.

Why choose Great Learning Academy for this free Demystifying Customer Experience course?

Great Learning Academy provides this Demystifying Customer Experience course for free online. The course is self-paced and helps you understand various topics that fall under the subject with solved problems and demonstrated examples. The course is carefully designed, keeping in mind to cater to both beginners and professionals, and is delivered by subject experts. Great Learning is a global ed-tech platform dedicated to developing competent professionals. Great Learning Academy is an initiative by Great Learning that offers in-demand free online courses to help people advance in their jobs. More than 5 million learners from 140 countries have benefited from Great Learning Academy's free online courses with certificates. It is a one-stop place for all of a learner's goals.

What are the steps to enroll in this Demystifying Customer Experience course?

Enrolling in any of the Great Learning Academy’s courses is just one step process. Sign-up for the course, you are interested in learning through your E-mail ID and start learning them for free online.

Will I have lifetime access to this free Demystifying Customer Experience course?

Yes, once you enroll in the course, you will have lifetime access, where you can log in and learn whenever you want to. 

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