NLP Customer Experience

In this Digitally dominated world, the power of the customer to influence the brand's value and image has exponentially grown. To address this decentralization, companies across the globe have given huge emphasis to increasing their customer engagement through digital platforms. So this course helps you understand the customer engagement cycle through Social media analytics and NLP. This allows you to deeply understand the emotional connection between a customer and a brand, also the degree and depth of brand-focused interactions a customer chooses to perform.

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