Profile

Vimal is an accomplished professional with over 17 years of experience across sectors. He has worked extensively in the areas of customer experience, service excellence, business transformation & quality. Some of his key achievements include delivering multimillion euros of savings via business transformation, improving the NPS & wallet share, Designing end-to-end CX for an enterprise business, building the ops excellence framework for one of the largest F&B, setting up the CoEs & many more. He is a six sigma master black belt, certified creativity & innovation practitioner, certified business value analyst, business modeling expert, TL9000 lead auditor & a design thinking practitioner.