Senior Program Manager

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Job Description

  • Oversee Learning Delivery Operations: Manage the end-to-end delivery operations for one or more programs, ensuring accountability and quality in all learning delivery processes.
  • Lead Program Managers: Supervise a team of Program Managers responsible for managing the end-to-end learning lifecycle of their respective learner cohorts.
  • Drive Process Excellence: Implement and maintain high compliance and standardized best practices across all team members and program cohorts to ensure high-quality learning experience.
  • Stakeholder Management: Collaborate with various internal and external stakeholders, coordinating across functions and teams to ensure the smooth operation of delivery processes.
  • Reporting and Analysis: Oversee all ongoing and strategic reporting and analysis activities to monitor and manage key performance metrics for delivery operations.
  • Promote Continuous Improvement and Team Well-being: Foster a culture of continuous improvement and professional development by prioritizing the well-being of team members, monitoring their performance, providing targeted training, and aligning the team’s vision with the organization's goals.
  • Drive Organizational Innovation: Contribute to organizational development through innovative and strategic initiatives.

Qualifications

We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process.

  • Proven team/people management skills
  • Ability to engage with senior professionals and manage complex stakeholder relationships
  • Excellent oral and written communication skills
  • Ability to hold meaningful conversations with senior professionals
  • Problem solving - good aptitude and the ability to identify problem areas and proactively provide solutions
  • Ability to learn fast and work in a fast-paced environment
  • Excellent work ethic - those who work for a reason and not just to check boxes - those are inspired by the vision of impacting the world through education
  • Preference would be given to those who have one or more of the following
  1. Experience in handling international clients / customers / audience
  2. Experience in education industry
  3. Experience of working in startup environment
Experience - Experience - 4-8 years